Personal Finance & Money Stack Exchange
Personal Finance & Money Stack Exchange

Questions tagged [customer-service]

17 questions
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5 answers

Can you bill customer service for your time if they were in the wrong?

I just spent 2 hours with Comcast for a erroneous bill issue. In the end, it went my way, the charges I questioned were not supposed to be on my bill. They had a mis-communication. My question is, can I bill them for my time since this was their…
Matt
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If my haircut is already very expensive, say, $55 dollars, do I still have to pay 15-20 percent tip to the hairstylist?

I live in a neighborhood in New York City where a decent haircut is $55 dollars at nearly every shop you go to - except for the barber shops that will shave your hair with clippers and have you in and out in about ten minutes. I usually tip anywhere…
D.Hutchinson
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What kind of services do mutual funds offer that their equivalent ETFs don't?

This answer by base64 mentions: Now you may ask why VTI is 0.03% while VTSAX 0.04%. That is because Vanguard of VTSAX provides service, while the service of VTI is provided by your broker. I don't see what kind of services mutual funds (e.g.,…
Franck Dernoncourt
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How often to call Credit Card Customer Service for Rate Reduction

I've seen 6 months mentioned a lot, but in some of the information I've consumed I've heard that some people call their customer service as often as each month. I'm pretty sure they make notes on how often you call, and I'd hate for some stupid…
JustinP8
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Online Order Billed Amount Exceeds Invoiced Amount

I purchased an item online using a discount code, which was accepted by the website, and proceeded to purchase the product at a total of $227 using my credit card. I received a confirmation email with that price shown. A couple days later, I…
grfrazee
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What actions can I take against a bank for lack of customer service?

I currently have a mortgage with a bank. Two months ago, they had an offer to fix our home loan interest rate for a year. We accepted this offer, we signed a document and they signed it too. In addition to the written confirmation, we also got…
Joe.E
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How to deal with wireless company that sends bills after I have cancelled

At the end of last year, I decided to leave AT&T wireless and cancel my service with them. I transferred a number to the new carrier and gave up two others. At this time, I became unable to log into their billing website. One of the cancelled…
JimmyJames supports Canada
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Why would a bank tell me to contact their helpline if an incoming transaction was not "done by me"?

Whenever I receive money in my bank account, I get an email saying: If the transaction is not done by you, please contact our Helpline at the earliest. The same warning is there on both debit transactions and credit transactions. My first…
Fiksdal
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Can an online store say they don't have a refund policy as part of their customer agreement?

I am not sure this is the right place to ask. So please let me know in a comment if it is not and I will delete the question. I have seen some online stores that sell digital content and don't have a refund policy, i.e. they don't offer refunds. Is…
Dzyann
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Can i perform a chargeback if a store refuses a return?

I purchased a Dual Pack (memory expansion card, hard drive) for my Xbox at Walmart. I got the item home and got it out of the package and noticed there were items missing. I scrambled for the receipt and returned it to Walmart, hoping to get a…
One Love
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Can a store/company deposit a refund into a bank account, then take it back out again?

Refund amount is already in bank account and has been cleared and posted for a few days, but I'm surprised by the amount; is it possible for the company that issued the refund to go back and change the amount or even take back the entire refund,…
satchael
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Economics: negative consumer sentiment following failure to upsell

I was recently at a bricks-and-mortar shop selling some equipment. I knew exactly what need I had and had a mental picture of the product I expected to purchase. The store offered two different products that both would have (apparently) met my…
ose
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How to categorize a customer service check on accounting books?

I'm trying to help out a friend with their bookkeeping for a real estate investment they just purchased. I'm pretty sure I have categorized all the closing expenses properly except for one thing. The bank messed up some things during the closing…
Rich
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How can I just pay for my order when dining with friends at a restaurant?

I was eating with friends at a diner today (Thanksgiving), and I told the waiter I wanted to just pay for my own food. But we just got a single bill for all four of us. I paid for my food (plus tip) with a debit card at the front desk. But when I…
user24353
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Is FIS (Fidelity National Information Systems) a client of CENTRL?

The company CENTRL lists FIS* as a client on their website. Can anyone verify this, or show me how to verify it? Susquehanna mentions CENTRL on their site as someone they have backed. *FIS site: https://www.fisglobal.com I'm asking for personal…
TyrannicalDuncery
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