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I am not sure this is the right place to ask. So please let me know in a comment if it is not and I will delete the question.

I have seen some online stores that sell digital content and don't have a refund policy, i.e. they don't offer refunds. Is that really "possible" or "legal", or is just a way to discourage you from requesting a refund?

For example, if they falsely advertise a product, and once you purchase it, you see that the advertisement was deceiving. Also, when we buy clothes in a physical store, we are able to try them on and don't buy them blind. This isn't the case with downloadable content.

I'm located in Argentina.

John Bensin
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Dzyann
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1 Answers1

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Digital content is a different beast than physical content, because usually you just buy a license to access the content. You may download it, but you're not allowed to send it to someone else.

Some eBook authors will offer a money-back guarantee after, say, 30 days, or even longer. If the content is good, it's usually a good idea to do this. The marketing term for this is risk reversal and it takes down the barrier of "what if I don't like this" and encourages you to buy it to look at it. You should factor this in before you buy a digital product.

Having said that, if you used a Visa card, and if the product truly was awful and misleading, you may be able to charge back the transaction.

mbhunter
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