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Whenever I receive money in my bank account, I get an email saying:

If the transaction is not done by you, please contact our Helpline at the earliest.

enter image description here

The same warning is there on both debit transactions and credit transactions.

My first thought is that they designed the message for debit transactions and simply forgot to change it for credit transactions. But it's one of the largest banks in the country, and it seems like a somewhat silly mistake to make.

However, since credit transactions would often not be "done by you" (the customer), I don't think they would want me to contact them every time I receive money from someone. (Perhaps I should try it, haha.)

Maybe they mean "if you don't recognize the transaction" or something like that? Again, it's a big bank and such unclear language would seem strange.

Is there anything I'm missing about this message?

I emailed them about this weeks ago, but they didn't respond to the email.

As you can see from the screenshot, the name of the bank is "Karur Vyasya Bank."

Fiksdal
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1 Answers1

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Yours is really an English question, in my opinion. Indeed, I would say that

If the transaction is not done by you, please contact our Helpline at the earliest.

is really a translation for a non-native English speaker to mean

If you don't recognize this transaction

Again, in my opinion, this seems a courtesy, a bank or any financial institution can offer their own menu of alerts. My bank will alert me when a new bill pay company or person is added (e.g. I add a company to my list of bills I'll pay from my account). I delete those as the pop up the second I load it, but if I ever saw one when I wasn't at my computer, I'd know I have an issue. Similar, I can get a text from my credit card if my balance is exceeding a certain level, a bill becoming overdue, etc.

JoeTaxpayer
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