Questions tagged [refund]
22 questions
4
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2 answers
“No returns” policy for private individuals selling items “buy it now” style on eBay
Alice a private individual (natural person not acting in the course of business) lists an item she doesn’t need anymore on eBay, though not as an auction. She specified in the listing “No returns.”
Bob orders the item and then goes to collect and…
TylerDurden
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4
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1 answer
Could Sony have gotten away with not giving out refunds for Concord legally?
Concord a digital game was sold as a license, which they can terminate at any time.
Due to low players numbers they stopped selling the game, took the servers offline and refunded everyone who bought it after only a few weeks.
But what if they…
Lichtbringer
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3
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1 answer
Is someone under legal obligation to return a wrongfully issued refund?
Suppose someone ordered supplies totaling over $1,000. When he picked up the purchase, he was issued a refund that the order was canceled. He now has all the products he ordered and was not charged. This was not due to him canceling the order; the…
Brandon Kauffman
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2
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Should refund for recalled item include sales tax paid?
I bought a gizmo for $46.99 plus $5.05 in sales tax. A few months later, the manufacturer issued a product safety recall for the gizmo. Rather than repair or replace the defective units, they would issue a refund for the item.
To get the refund, I…
Adrian McCarthy
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2
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1 answer
Forfeiture/Expiration of refund amount after service termination
Is it legal for a company (ISP) to give a customer "only" a few months to claim a credit/refund/negative balance on the closed account / terminated service ?
Or are companies required to hold these funds indefinitely (whether with penalty fees) ?
If…
robut
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2
votes
2 answers
Holding refunds for pre-orders until the items become available
How legal is the following practice?:
A store takes pre-orders for physical items. The items take much longer to become available than estimated. The customers get frustrated and request refund/cancellation. The store holds processing refunds until…
Greendrake
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vote
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Shop refuses to refund lost parcel
Hi purchased some Christmas presents from Auchan at the beginning of December due to a promotion (30% cashback to be spent at the shop).
The parcel got lost from the 3rd party courier. After over a month Auchan accepted the parcel as lost and issued…
algiogia
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vote
1 answer
What rights does a consumer have around refund when service provider temporarily closes?
A consumer has a membership for a gym that has temporarily closed for a month for refurbishment. They have offered temporary access to another of their gyms but this is on the other side of the city and not convenient for the consumer.
The consumer…
user42151
0
votes
1 answer
Not returning a refund for a car purchase
Imagine someone pays a deposit for an out of state “classic” car, with an agreement that the balance would be payable when the car is collected - although no time frame was agreed between the two parties.
Suppose the seller then decides not to sell…
0
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When I am considered as a customer?
I have bought a digital service for 12 months now I want a refund because it didn't work but they told me that there is a law that says if i am not considered as a customer they can't refund me.
I strongly believe that they are on infraction to…
0
votes
2 answers
New home builder refund of deposit
I paid a deposit of 5000,00 on a new home to be built within 15 months, (verbal) there is no time stipulation written in the contract but it's passed that timeline and now won't be done for at least another 18 months they are saying because of…
Ed Buehler
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Expediting refund from a store which takes time to process it
A small online store selling physical goods has failed to ship a purchased item within estimated timeframe and has agreed to refund (under $2,000).
However, it is now taking time to process the refund, again, giving an estimation of several weeks…
Greendrake
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What are the refund rules for a global digital service where the user will be charged later?
Suppose that someone makes a global online service where people can create bounties of certain amounts of money for a specific task, which can then later be claimed by a "bountyhunter".
The bounty can be claimed as much as a year after the task was…
0
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1 answer
How does (UK) Law apply to this Replace, Refund, Repair Situation?
Eleven months ago I bought a vacuum cleaner from Amazon. It had no brand name--only Amazon. The accompanying booklet did not mention a guarantee, which I did not notice, at the time. Last Saturday, the housing holding the handle in place split, the…
tony
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Must medical providers initiate a refund when they charge a customer more than the insurance-adjusted amount?
Assume an individual in the United States went to a medical provider and got charged at the end of the visit, by the provider's billing staff. The billing staff knew that this visit was partially covered by insurance, and the billing staff…
Franck Dernoncourt
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