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Questions tagged [customer-service]

35 questions
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What are the legal consequences of 'closing a bank account'?

This is based on this question on the money stack exchange. Someone has a regular checking account at some bank. This is their only account with the bank. While using the account some automatic payments where set up. Now the bank account is closed.…
quarague
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Can a religious baker refuse service to an underage couple-to-be, in accordance with his deeply-held religious beliefs?

As previously asked, bakers in certain US states can legally refuse service on the basis of sexual orientation. For the purposes of this question, assume that the state is Colorado. Child marriage is legal in 48 states (all except New Jersey and…
Krishna
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Is generating automatic requests illegal?

TL; DR; Is generating automated requests to a government site illegal in some way? There is a government site (EU/Ireland) that provides a WebChat service as a contact option. When the chat is active there is a green button, otherwise, it is grey.…
gustavovelascoh
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Can you prevent AT&T from raising prices by making such suggestion?

As per the recent news (LA Times: Contact AT&T's CEO, hear back from his lawyer), making suggestions to AT&T as an existing lifelong customer results in escalation to their legal dept, which subsequently sends the suggestion back to the suggester,…
cnst
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Is what the customer service of a health insurance company tells one of their customers legally binding?

In the United States, is what the customer service tells a customer legally binding? Example: A customer calls their health insurance company, they say X is covered, 1 month later the customer receive the bill where customer sees X was no covered.…
Franck Dernoncourt
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Are restaurants required to have a bathroom available?

In a restaurant: If they have a bathroom, must they let paying or unpaying customers use it? Can they deny use to people who have not bought anything? There's a McDonald's that does not allow use of its bathroom after 11pm. Is this legal?
SamT
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UK: Returning damaged items without option for free replacement?

I live outside of the UK, not a UK citizen or resident (I am also not a resident of the European Union), but I bought several items in the online store of a large UK department store chain. The transaction price made me eligible for free…
rapt
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Charging without posting price?

Can a fast food place like Wendy's, charge for refills at whatever price they want, without having any form of notice or pricing on their screen menus?
Edza Geovanny Sanchez Zantizo
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I have multiple Gift Cards for a retailer but they refuse to let me apply more than one per order. Is this legal?

We were recently given a couple dozen gift cards from multiple web sites, but as far as I can tell the same parent company (website design is the same, about us page is the same etc.). I've already determined they're actually just a scam (each gift…
MrDuk
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Is it illegal for a business to ask for proof that an animal is a service animal?

I work for a hotel in Tennessee. I know it's illegal to refuse service to a guest with a service animal, despite not being a pet-friendly hotel, but I've been told that it's illegal to even ask for proof that a guest's animal is a service animal. Is…
user17326
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Is it legal to provide customer service only via social media (UK)

I bought an item from an online store in the UK and imported it to EU. The UK shop did not deduct taxes, and I had to pay the import fee + my own country's taxes (calculated on the price containing UK tax) when receiving the item. I contacted the UK…
Shopper
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dental clinic - horrible service overcharged

In May this year I went to a dental clinic to put a dental crown in Anchorage Alaska USA. The dental clinic told me that the total cost for the crown would be US$2300. US$1300 would come from my pocket and the 1K from my health insurance. They also…
Avanz
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Refusing service based on sexual orientation

LegalZoom wrote an article about whether businesses can refuse service here: https://www.legalzoom.com/articles/the-right-to-refuse-service-can-a-business-refuse-service-to-someone-because-of-appearance They wrote that "a baker refused to create a…
Jossie Calderon
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Am I breaching any laws/policies for publicly posting customer service interactions?

I've recently had string of poor customer support experiences with a major corporation whom I rely on for the majority of my personal communication. I'd like to post these interactions in a public (online) forum to elicit feedback in order to decide…
Evan
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Can a store accuse me of something and ban me without proof?

A chain store that I frequent has banned me from their store, citing that I was seen stealing merchandise. I've NEVER stolen anything from their store (or any other store of this chain) before, and the store manager claims that their store has video…
cloud4xL
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