Questions tagged [otrs]
6 questions
2
votes
2 answers
Perl .pl file downloads instead of being executed
I'm trying to get OTRS 4.0 working on Ubuntu 14.04. I've followed all instructions to install from source.
When I open the site (localhost/otrs/index.pl), an empty .pl-file is served for download. Apparently Apache finds the index.pl, but does not…
SPRBRN
- 2,535
1
vote
1 answer
How to remove OTRS ? (as it uses 20% CPU)
OTRS (Open-source Ticket Request System) is constantly using 15 to 20% of my CPU, making my passive cooling computer too hot.
How do I remove it? The daemon name is otrs.Daemon.pl in the Task Manager.
Also, is it safe to do so ? My understanding is…
Polypheme
- 131
0
votes
1 answer
OTRS .opm package installation fails with error?
Scenario:
I have downloaded the complete installation file of ITSM after a successful installation of OTRS/HelpDesk.
When i go to admin panal @ http://localhost/otrs/index.pl?Action=AdminPackageManager and give a path of the OPM file downloaded…
Hrish
- 2,399
0
votes
2 answers
How do i completely remove otrs and fix my previous localhost
I followed a guide on how to install and configure otrs, it didn't work. Now When I tip in Firefox localhost it cannot connect to it.
I tried to remove everything, but still no luck.
I removed everything in the folder /opt/otrs*
I put a # in front…
blade19899
- 26,994
0
votes
1 answer
otrs gives an "Sub-process /usr/bin/dpkg returned an error code (1)"
I installed otrs like so:
sudo apt-get install otrs
And in the end it gave me this error below.
Setting otrs2 (3.1.7 + dfsg1-5) ...
dbconfig-common: writing config to / etc/dbconfig-common/otrs2.conf
Replacing config file / etc / OTRS / database.pm…
blade19899
- 26,994
0
votes
1 answer
How do I configure OTRS to use the ITSM add-on packages I've installed?
I've got my OTRS system up and running and I now need to configure it to use the ITSM addons for Asset Management.
I've downloaded and installed these packages using the OTRS Package Manager:
As far as I understand, I now need to configure the…
