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OTRS (Open-source Ticket Request System) is constantly using 15 to 20% of my CPU, making my passive cooling computer too hot. How do I remove it? The daemon name is otrs.Daemon.pl in the Task Manager.

Also, is it safe to do so ? My understanding is that it is used to report troubles back to Ubuntu, but in this case it is the trouble.

For the moment, I simply pause the task in the Task Manager, and the CPU usage drops back to 0-5% keeping the computer at pretty low temperatures.

karel
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Polypheme
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1 Answers1

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To remove OTRS (The "Open Ticket Request System") that was using too much CPU, I had to remove the package otrs2 using this command :

sudo apt remove otrs2

The trick was that I was looking for an "otrs" package which was not present and nothing led me to find out the package name was "otrs2". User @dobey gave me the solution, thank you.

It is totally safe to remove otrs, Ubuntu does not depend on it.

Polypheme
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