Ubuntu 18.04 stuck at shutdown

Question

I am having this weird problem in Ubuntu 18.04. My laptop gets stuck at the shutdown screen every time I use shutdown and I have to manually press the power button for 5 seconds to turn the machine off.

Before 18.04, I was using Ubuntu 16.04 and it never got stuck at shutdown.

Any fix for this?

rob · Answer 1 · 2020-05-06T06:28:52.513

While none of the other answers here helped for me (encountering the same problem), I fixed it by switching from the X.org graphics driver to the propietary nvidia driver that is recommended under software&updates. Since then, reboot works flawlessly.

My setup: Asus G Series Laptop G501VW, with Nvidia 960M graphics card.

To do this:

open Software&Updates (top left: Click on activities and type "software". Pick software&updates)
go to "additional drivers"
select a nvidia driver instead of the X.org driver
reboot the system

score 15 · Answer 2 · answered May 31 '18 at 19:47

Same problem here on my laptop. After some observation, I found out that it has something to do with power saving mode specially automatic suspend.

Go to Settings > Power then turn off all Automatic Suspend options. Also choose Blank screen to Never.

Till Ubuntu team will figure out why suspend mode is interfering with shutdown process, this solved my problem.

Hope this helps

score 6 · Answer 3 · answered Apr 29 '18 at 07:22

Try a couple of sudo reboots from terminal to see if it clears things up: 1st to try, reboot without writing wtmp file:

sudo reboot -d

If that reboots successfully then try your natural close down. If it doesn't reboot, try forced reboot:

sudo reboot -f

If this was an upgrade from 16.04 to 18.04, it may be worth considering a clean install.

score 6 · Answer 4 · edited Feb 13 '19 at 19:21

I had this problem and in my case it seems to be related to the Intel Bay trail CPU which is causing some firmware bugs.

Anyway I have a solution which isn't the best but good enough for now

Solution:

Open the terminal and run
```
sudo -H gedit /etc/default/grub
```
Edit GRUB_CMDLINE_LINUX_DEFAULT="quite splash" so that it says
```
GRUB_CMDLINE_LINUX_DEFAULT="intel_idle.max_cstate=1"
```
Save and exit, and write the changes to GRUB's actual config file:
```
sudo update-grub
```
Restart your computer forcefully one last time

Let me know if it worked or when you have a better solution

score 2 · Answer 5 · answered Apr 29 '18 at 07:45

There are scores of scripts that run when you shutdown. I'm still on 16.04 and for me these are the ones in /etc/rc0.d (which are really links to /etc/init.d). One of them may have a long delay set in what it does for stop.

AFAIK these scripts are run in alphabetical order, so you can insert a few that would just log their execution somewhere, helping you spot where the delay is.

score 2 · Answer 6 · answered May 08 '18 at 09:02

Had the same problem on a brand new ASUS N705u. Found had to do with how the video driver installs which causes a conflict with the "secure boot" function of the BIOS. Solution: Turn the "secure boot" function off until other solution will become available.

score 1 · Answer 7 · edited Apr 05 '20 at 14:03

My system is an older Dell Dimension E521 desktop, dual core, with Lubuntu 18.04, 64-bit.

In /etc/default/grub, I removed acpi=off and the system started behaving normally.

More specifically, I changed this:

GRUB_CMDLINE_LINUX_DEFAULT="quiet splash noapic acpi=off"

to:

GRUB_CMDLINE_LINUX_DEFAULT="quiet splash noapic"

Now my box once again shuts down when I tell it to, and is refreshingly responsive.

score 1 · Answer 8 · answered Apr 13 '19 at 00:13

In my case, i have the driver nouveau, Ubuntu 18.04

Solution:

Open terminal

sudo gedit /etc/default/grub

GRUB_CMDLINE_LINUX_DEFAULT="quiet splash acpi_rev_override=1 nouveau.modeset=0"

sudo update-grub

This solved the issue for me, now i can shutdown and restart

score 1 · Answer 9 · answered Jul 09 '19 at 07:17

1

open terminal and type : sudoedit /etc/default/grub
change GRUB_CMDLINE_LINUX_DEFAULT="quiet splash" into GRUB_CMDLINE_LINUX_DEFAULT="quiet splash acpi=force"
save the file
sudo update-grub

that's it ... it worked for me

answered Jul 09 '19 at 07:17

midiablo

11

zorbamj · Answer 10 · 2019-08-21T05:39:50.203

I had the same issue after a kernel upgrade. Shutdown/restart command was working smoothly before the upgrade. But started freezing after the upgrade. I attempted all fixes that are mentioned here and various other forums but nothing seemed to work. So I started installing various versions kernels and checked up shutdown command with different kernels and found that my machine freezes for all kernels greater than the following version:

linux-image-4.15.0-20-generic

My PC has the following specifications:

Intel Core i5-8250U
NVIDIA Geforce MX150 with 2 GB VRAM

I had the same issue when I installed Kali along with Ubuntu. Searching for its solutions I found it was probably a GPU issue and disabling the generic nouveau driver might fix it.

I applied the solution given below for kali:

Check your apt sources as per https://docs.kali.org/general-use/kali-linux-sources-list-repositories

Run apt-get update && apt-get dist-upgrade

Create the following file: /etc/modprobe.d/nouveau-blacklist.conf

Edit that file and add only one line that says blacklist nouveau

Reboot your PC.

Run apt-get install libcuda1 libnvidia-ml1 --no-install-recommends -y

Dn not reboot your PC at this point. You must edit one file before doing so or your GDM greeter won't work

Edit the file /etc/modprobe.d/nvidia.conf and comment out the second line that says remove nvidia-current rmmod nvidia nvidia-uvm, or delete that line. Make sure that file has only one line that says alias nvidia nvidia-current

Run apt install nvidia-kernel-amd64 nvidia-kernel-common nvidia-kernel-dkms

Reboot your PC.

https://forums.kali.org/showthread.php?27173-Solution-for-Reboot-Issues

and it worked for my kali. Applied the same for my Ubuntu, and it worked.

Erich Aseltine · Answer 11 · 2019-10-22T18:35:00.563

1

Imad's suggestion: change

GRUB_CMDLINE_LINUX_DEFAULT="quiet splash"

into

GRUB_CMDLINE_LINUX_DEFAULT="quiet splash acpi=force"

This is the only solution that works consistently for me. Will take that back. Nothing on this page works for me. AMD Turion X64 Duo Core Toshiba A215

edited Oct 22 '19 at 18:35

answered Oct 22 '19 at 15:11

Erich Aseltine

11

score 1 · Answer 12 · answered Jan 07 '20 at 10:07

1

For my Lenovo E580 the solution was adding the open ubuntu graphics drivers from https://launchpad.net/~oibaf/+archive/ubuntu/graphics-drivers

sudo add-apt-repository ppa:oibaf/graphics-drivers
sudo apt-get update

answered Jan 07 '20 at 10:07

Dman

61
4

score 0 · Answer 13 · answered May 13 '18 at 01:01

After doing more testing on two computers found it is in fact the Wifi Manager and the way it connects / identifies with the network. On two identical computers the problem disappears once the Wifi manager is turned off. Also tried USB Wifi dongle which worked on one computer but once again caused system to freeze at moment of registration on network. Have already tried a different Wifi manager with improved conditions. Also noticed in BIOS if secure boot is disabled then there is a list of drivers rejected bi BIOS due to security issues. Perhaps this is the underlying issue related to the Wifi manager.

score 0 · Answer 14 · answered Aug 20 '18 at 00:51

0

I had success turning off usb 3.0 driver in bios, not ideal, but it is fixed until more research is done.

answered Aug 20 '18 at 00:51

user861985

1

score 0 · Answer 15 · answered Sep 09 '18 at 07:38

I noticed that it happens to me too if i use my laptop for more than 10 hours, the gnome-shell uses more memory with time starting from 200 and going up to 500, firefox too starts with memory usage of 150 and goes all the way up to 900, restarting my laptop every 4 to 5 hours solved the issue of shutdown freezing for me I hope it helps you.

score 0 · Answer 16 · answered Nov 22 '18 at 22:42

I had the same problem after installing 18.04 on a Fujitsu Scaleo.

During the install I had to add the acpi=off to be able to install Ubuntu because of a conflict with the Intel 82G33/G31 Express Integrated Graphics Controller. After that Ubuntu would just halt at System Halted when I shut it down.

In the end I changed the BIOS ACPI Suspend Type from S3 to Auto. I did this in Power Management. After this the PC would power down and I could even remove the acpi=off from Grub.

score 0 · Answer 17 · answered Dec 13 '18 at 20:44

0

I had similar problem with ubuntu 18.04. I installed nvidia driver and now it works fine. Install your driver as described in https://linuxconfig.org/how-to-install-the-nvidia-drivers-on-ubuntu-18-04-bionic-beaver-linux

answered Dec 13 '18 at 20:44

Seyed Morteza Mousavi

243

score 0 · Answer 18 · answered Dec 28 '18 at 16:01

0

I don't know why but for me, when I remove whole "quite splash acpi=off" and leave it blank, the issue is gone. Now my PC boot and reboot smoothly

answered Dec 28 '18 at 16:01

Lemaire

1

score 0 · Answer 19 · answered Mar 23 '19 at 12:02

Had the same problem yesterday while installing 18.04 As mentioned earlier in the post. updating NVIDIA drivers. There are several ways of doing this but i recommend following steps

find your graphics card name and download it.
run following commands sudo dpkg --add-architecture i386 sudo apt update sudo apt install build-essential libc6:i386
reboot
on start run sudo telinit 3
use terminal to navigate to Downloads folder and type sudo ./the driver download file
after install: sudo reboot

score 0 · Answer 20 · edited Jul 28 '19 at 19:33

0

I solved it by this way below(dell laptop with Ubuntu 18.04):

Open the Terminal and input this line: sync && sudo sync press Enter, and continue to input the second line: sudo shutdowm -h now or sudo reboot press Enter. If it works well. and then you can normally shutdowm or reboot your system as usual.

edited Jul 28 '19 at 19:33

Kulfy

18,154

answered Jul 28 '19 at 06:37

Licat Julius

111

score 0 · Answer 21 · answered Oct 30 '19 at 07:17

Yes, it's a pain.

In my case, turning acpi off in grub

GRUB_CMDLINE_LINUX_DEFAULT="quiet splash noacpi"

then

sudo update-grub

and

reboot -d

did the trick.

Suspend mode and shutdown are behaving normally again. I don't know what caused the problem in the first place: I was having issues while using Unity, Ubuntu would freeze when working on a specific text file. So I installed XFCE to see whether it was a UI problem or a hardware (disk-related) problem. Disks were supposedly clean and checked. With XFCE I no longer had freezes with the txt file, but shutdown and suspend would not work anymore...

Ubuntu 18.04 stuck at shutdown

21 Answers21

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