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I purchased merchandise online from a retailer that has a 365-day return policy. I followed the steps to return the merchandise, filled out the forms to do so, and sent the merchandise back to the address specified. I did purchase delivery confirmation from USPS. The merchandise was delivered back to the retailer 10 weeks ago, but I have not been credited.

When I have reached out to the retailer, I have not received a clear answer regarding whether they have my returns but are not crediting me, or if they lost my merchandise, there was something wrong with the forms I filled out, etc.

I filed a complaint with the Better Business Bureau, and am waiting for resolution. But in the event that the retailer does not respond, what are my rights? We're talking about $500+ worth of merchandise!

mhoran_psprep
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MinneMonkey
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1 Answers1

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If you paid by credit card, file a dispute with the credit card company. They will credit you the money immediately while they investigate. The burden of proof will then be on the merchant. Keep your documents handy in case you need them: USPS receipt, proof of delivery, copies of all correspondance, etc.

File the credit card chargeback now, because there are time limits.

The FTC has more information.

Rocky
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