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A few days ago I ordered 100 Euros using a travel agents website, to be picked up in their store and paid for them in GBP by debit card. I noticed just after that they aren't open on Sundays, meaning I won't be able to collect them before my trip. I emailed the company to ask them to cancel the order the next day, and they replied 2 days later saying that they can't accept cancellations.

Do they have a right to do this? I thought that I had a right to cancel any purchase I make online. Presumably if not, I'll have to sell the euros back using the worse exchange rate they give for that, which doesn't seem right.

Glorfindel
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fluidj
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1 Answers1

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The Financial Services (Distance Marketing) Regulations 2004 say in Section 11:

Subject to paragraphs (2) and (3), regulation 9 does not confer on a consumer a right to cancel a distance contract which is—

(a) a contract for a financial service where the price of that service depends on fluctuations in the financial market outside the supplier’s control, which may occur during the cancellation period, such as services related to—

(i) foreign exchange,

So no, foreign exchange is specifically excluded from the right to cancel an online purchase.

Mike Scott
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