3

This is a 2012 Chrysler 300.

Had recall done labor day weekend on gear shift software and now when I go up a hill the car jumps from drive to reverse and rolls back.

Then later on 3 to 4 hours later the car starts jumping form drive to park, reverse to park, neutral to park. I have to let it sit for 30 minutes on level ground before I can move it into gear. Every time I go up a hill this happens.

I took it back to the dealership, they did another recall on it and it broke down again two weeks later with the same problem. Now they are saying I wasted something in gear shift that's what causing the problem. How can they do a recall on software if I messed it up? Please help.

Zaid
  • 39,276
  • 50
  • 151
  • 294
Ms.sampson
  • 31
  • 2

1 Answers1

4

Take it to another dealer and have them redo the software update and assess it following this. Mechanics are mechanics. In my experience, they are embarrassingly bad at working with software.

When they can't get it to work like turning a wrench they start throwing around accusations at the customer. Been there done that and, boy, does it irritate me. Last time I was told something like "apparently you've been tampering with the on-board computers".... Really?? Took it to another shop- updated, no issues.

justinm410
  • 1,742
  • 1
  • 10
  • 13