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I got into a minor accident last year. My car is at the repair shop ever since. All the repair work is complete except for the seat belt part. The repair shop has placed an order with the dealership. The repair shop is waiting for the seat belt part and won't release the car until they fix it completely. Apparently, they will be liable if anything happens. I have been waiting for the part for the last 6 months. Let alone the seat belt, the car company fails to provide any ETA. My car is quite new, I bought the car in 2021. I am paying EMIs, insurance the car value is depreciating. I reached out to the car company through all possible mediums. They refused to give me a loaner car. They ask me to talk to the dealership for any kind of help and when I go to the dealership they ask me to talk to the car company. No one is helping me out. I filed a complaint against the company with Better Business Bureau but they didn't respond to BBB. I am just trying to find out if I can pursue any legal options here. Do I even have a case against the dealership of the car company?

Dheeraj Goswami
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1 Answers1

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This would appear to violate Consumer Guarantees under the Australian Consumer Law

One of the statutory guarantees is that spare parts and repairs must be available for a reasonable time after purchase.

Breach of a guarantee entitles the consumer to compensation for their losses.

Dale M
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