I have an Asus TUF laptop running Ubuntu 24.04, and it gets stuck like no keyboard is working and no touchpad is working. The only fix I know is to force shutdown via long pressing the power button and turn it on again.
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I encountered the same problem some months ago, solving it by upgrading the Bios version. However the cause of this problem may vary. Please check these two posts where I discuss all the main possible solutions:
If any doubt, feel free to ask! I hope this helps.
Fra_liturri
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