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I have the same problem as lots of other. My HP 4657 was working fine but suddenly stopped after upgrading to 20.04.1 LTS when it failed to connect to the printer (tried both wireless and usb).

I downloaded hp-lip 3.20.6.run (again) and reinstalled, uninstalling the old install during the process but it keeps coming up with the same error as before - Canberra-gtk is missing. In HP-setup it finds the printer ok but refuses to load and keeps in a loop of 'add printer'. HP are no use and say it is not their software and is third-party software!

And yes, I typed in systemctl list-units "ippusbxd* | grep service in terminal and nothing came back.

patchworks101
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2 Answers2

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Was unable to print on HP 5740 series Officejet following v20.04 upgrade. Previously functioning properly for years. Removed usb printer driver and auto re-installed via printers GUI as follows:

In Terminal: sudo apt remove ippusbxd

Followed with: sudo apt purge ippusbxd

Then: opened "Printers" from the drop down "Settings" list

Selected and deleted all existing printers in GUI. Followed with add printer. Responds with a list and connections. Selected USB. Message box appears "Searching for Drivers". In a few moments the option to print a test page appears, Test page now prints, issue resolved.

rick o
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I found the answer here - ubuntu forum answer By removing CUPS, HPLIP, then reinstalling hplip-3.20.6 and running hp-setup my printer is now working again. Thanks

patchworks101
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