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I don't seem to find any information where to report issues with snaps, i.e. applications which are installed through snap install instead of the system package manager apt-get.

Since most bug reports on launchpad.net are simply ignored, but still make sense to be filed, I'd like to make sure that I'm not doing something even more hopeless when filing bugs with ubuntu-bug or manually on launchpad.net.

The fact that apport says that a package isn't installed shouldn't say too much because it usually takes years until this tool is upgraded to reflect changes in the requirements.

Kalle Richter
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4 Answers4

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When you run $ snap info <snap-name> you will see a contact field. This will tell you how to talk to the developer, or where can you find that information.

$ snap info parity
name:      ...
summary:   ...
publisher: ...
contact:   https://parity.io
[...]
elopio
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3

The official answer is: If is from canonical, sending a email to snaps@canonical.com with the bug.

For test the message try execute ubuntu-bug <snap package here> and see the email or link to contact for issues or execute snap info <package> | grep contact:.

momo2047
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1

If the Snap is misleading, violates trademark, contains malware, or for some other serious reason should be suspended from distribution by snapd, then report the offending snap to Canonical maintainers of the Snap Store. DON'T report ordinary bug this way -- contact the snap author directly for ordinary bugs.

  1. Find the Snap Package page in the Snap Store. Here's an example of the Hello World snap page in the Snap Store:

enter image description here

  1. Scroll down to the bottom of the page. Click on the "Report this app" link.

enter image description here

  1. Detail your discovery of malware, trademark violation, security problem, etc. DON'T report ordinary non-security bugs here -- contact the Snap author directly for those.

enter image description here

user535733
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0

If the snap is important to you and if you want to really solve the problem contact the developer.

The developer should be most interested to see the program used and have different ways to handle this problem (some may not be interested to solve the issue). One answer from a developer of simple-scan regarding "Where can I report a bug in regard to snap of simple.scan":

"To receive help for code development support questions, configuration or preferences issues, or to answer "[How] Can I do...?" questions, please use https://discourse.gnome.org/ (or the support forum of your distribution, or the chat channel of the project if existing), as GNOME's ticket system is used for actionable feature requests and errors in the code of GNOME software. I am closing this task as invalid. Or you could also simply report the issue instead of asking where to report the issue. :)"

amar
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