3

For the last three days I have been trying to get the Tor Browser Bundle v4 to work on Windows 8.1. I have installed and removed the program and reinstalled probably ten times. I have downloaded the package from the Tor Project website at least six times. When I try and launch the bundle, I get the spinning circle for several seconds and then it disappears. Under Task Manager I see no processes marked as either Tor or Firefox.

I have found that the Tor Bundle will run on the Windows 8.1 machine, if it is booted into safe mode with network support.

I have found that the Tor Bundle will run on the Windows 8.1 machine, booted normally, if a program called Trusteer End Point Protection (Rapport) is disabled.

Trusteer (Rapport) is required for my on-line banking, etc. I don't know which port Trusteer uses. I suspect a port conflict but have not been able to verify that.

Any suggestions appreciated

Jens Kubieziel
  • 8,630
  • 5
  • 35
  • 116
Michael
  • 31
  • 3

2 Answers2

2

I don't know of a workaround other than to temporarily disable the Rapport software. This problem is being tracked by Tor engineers here:

https://trac.torproject.org/projects/tor/ticket/13547

Also see this older, similar issue:

https://trac.torproject.org/projects/tor/ticket/8337

Please contact Trustee to encourage them to fix this issue.

Mark Smith
  • 186
  • 2
1

I have had this same issue before. Disable or uninstall IBM Security Trusteer Rapport ( Trusteer endpoint protection) and Tor browser should start working again.

Jon
  • 67
  • 8