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My wife is having trouble rolling over her 401k (with ING, now Voya Financial) from her previous job into her Vanguard IRA. Apparently she needs my permission to roll the account over because it's a distribution (although we've instructed it to be a direct rollover, I still don't understand why this gets treated as a distribution...).

The problem is that they (ING/Voya) don't have the paperwork needed for me to sign because it's "with the third party administrator" which was used 20-something years ago to set up the account when her previous company was independent from its current owner. I.e.: there's no way this paperwork is going to appear.

Is there something I can do to force the issue? Of course I'm willing for her to roll it over. In fact I did all the electronic paperwork to get it started.

Chris W. Rea
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Chris Pfohl
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I have trouble believing "they don't have the paperwork". It should be a fairly standard document, and if they can handle your account at all they should be able to handle this. You may need to do the "if you can't do it, let me speak to your supervisor -- and if they aren't there, give me their name and contact information" routine a few times. Threaten to make a public stink about "Voya won't give us our money" if they can't fix this or tell you how to do so. Ask Vanguard to advise you on what to tell Voya. If worst comes to worst, you may need to get a lawyer involved

keshlam
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