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TSA lost my keys going through security during the holidays. Last Thursday I ordered a new one with the Mercedes dealer and they quoted me $1100!I wasn’t able to locate my spare, so having no choice I placed the order. Over the weekend I got a call from TSA saying they found my keys and are overnighting them to me today, I’ll get them tomorrow. I contacted the dealer I’m working with and he told me I can’t send the key back once it’s been programmed. Is this true? It just arrived today and hasn’t been used yet and I haven’t paid for it yet either. They still have my car.

At first, they tried to tell me my original key will no longer work and he had to check to see my key wasn’t blocked or deleted. But I researched and everything is saying once a key is programmed to a car, it always will be for that VIN. So now he said yes I can use that key. lol I feel like I’m just being lied to. Am I actually obligated to buy this new key I ordered?

Also, my boss says his brother owns a dealership (but in Canada) and can get me a new key for no more than $250 as long as I haven’t already paid for my new key. They’re also telling me this is untrue and that I can’t not take the new key and there’s no way anyone will sell it to me for less.

Pᴀᴜʟsᴛᴇʀ2
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Dez
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My understanding of Mercedes keys like what you are describing, they are one and done. They get programmed and they cannot be re-programmed. Mercedes pretty much has people over a barrel on it and as you've discovered, they definitely aren't cheap. So basically, not much you can do about it but pay the bill and get your car out of hock, though you'll have an extra key for your collection.

DavidRecallsMonica
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Pᴀᴜʟsᴛᴇʀ2
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