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I accidentally overpaid my electric company $55 for the month of August but it turned out that I was moving that month so I cancelled their service. I was told by the electric company that I would get a refund check in the mail. However, it's been 2 months now and they still have not sent me anything.

I tried reaching out to the company (which is located in Texas) but they keep hanging up on me. I paid them the amount using a check so I have proof that they owe me the money. But what legal options would I have to get back my money? Is it worth it to file a small claims lawsuit or is it not worth it since I will have to pay legal fees even if I win the case?

user22166
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1 Answers1

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Electric power is a highly regulated industry, and you can probably file a complaint with the Texas Public Utilities Commission. The suggest before you file a complaint, contact them. Rather than calling them on the phone, send them a letter stating why they owe you a refund, and you can add a statement that you expect the refund within 14 days. Also explain your history of trying to get a refund, and you can express the desire to avoid having to file a complaint with the PUC. Send the letter certified, return receipt requested (keep a copy). If for some reason they don't issue the refund, you have the link to the PUC.

user6726
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