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My Ember mug has a firmware update available, but when I try to update it the process fails at 50% during a reconnection step. How do I make sure the update is able to finish?

anonymous2
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Isaac Corbrey
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3 Answers3

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I had the same issue. It is the interference from other devices. I kept getting to 50% for almost a week of trying. Then, I took my phone and mug out on my back deck and it updated smoothly. ...so take it outside, away from electrical interference.

Dan Turner DanT
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After the recommended reset, I tried it again not on the charger. That worked for me.

Sarah
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Try filling your mug with boiling water before starting the update process. The mug detects when it's holding hot liquids and should properly reconnect during this step.

Isaac Corbrey
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