12

I've configured my Echo and the associated Alexa app for calling and can call registered users. However, though I've read about the drop-in calling feature, I don't see any way to enable it. How do I enable and use drop-in?

anonymous2
  • 4,902
  • 3
  • 22
  • 49
glenviewjeff
  • 223
  • 1
  • 2
  • 6

4 Answers4

8

This feature is now available for Echo / Echo Dot as well. The following steps worked for me.

  • From the contacts both the parties must enable Drop In.
  • Say "Drop In to X" (Not "Call X". Call still makes a call and does not drop in)

Ensure that you have updated the app to the latest version.

dhanak
  • 96
  • 1
5

As of late June 2017, Drop In is now available with the following devices:

  • Echo
  • Echo Dot (1st Generation)
  • Echo Dot (2nd Generation)
  • Echo Show

You can also begin a Drop In from the Alexa app to a device (but not vice versa—an Echo cannot Drop In on a phone with the Alexa app). The other answers provide suitable information on how to initiate a Drop In session, so I will not repeat that here. The below information now describes how the situation was previously, as the Echo Show was initially released.

Initially (May 2017), "Drop In" was only enabled for the Echo Show, Amazon's new Echo device with a screen.

From the product documentation:

Alexa will let you know when someone is calling, and a green light ring will appear on your supported Echo device. You can ask Alexa to answer or ignore the call.

With Echo Show, you’ll also be able to make video calls or use Drop In, a new feature for the special cases when you want to connect instantly with your closest family and friends.

Community
  • 1
Aurora0001
  • 18,520
  • 13
  • 55
  • 169
5

For android the app, at least mine from June 26, 2017, does not have the option to enable Drop In for specific contacts. However I installed version 2.1.22 of the iOS version, which has that option. Probably later versions will also work. So now I can use Drop In to reach another specific device in my household.

Aurora0001
  • 18,520
  • 13
  • 55
  • 169
Stefan Verhagen
  • 151
  • 2
4

I have not figured out how to do this either, but Drop In is available for devices other than just the Show.

Amazon Help

Drop In is an optional feature that helps you to instantly connect, hands free, with your Echo devices and your closest friends and family. You can enable Drop In in the Alexa app and grant permission to yourself and/or contacts from your address book. When you grant permission to yourself, this also applies to your household members. When you grant permission to a contact, this also applies to your contact's household members. You can select which devices have drop in capabilities.

Compatible Devices

  • Echo Echo Dot

  • (1st Generation)

  • Echo Dot (2nd Generation)

  • Echo Show

  • Alexa app (only for starting Drop In)

Before you can use Drop In, you need to:

  • Sign up for Alexa Calling and Messaging
  • Enable Drop In for yourself or a contact
  • Have a contact enable Drop In for you
Community
  • 1
erkman
  • 41
  • 1