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Initially I was running Windows OS which had three partitions: C, D and E. I then installed Ubuntu 16.04 in 'C' (formatting it and wiping out windows). Now in my Ubuntu when I try to access my E drive I get this error:

Error mounting /dev/sda3 at /media/cyan/F428D28228D24372: Command-line `mount -t "ntfs" -o "uhelper=udisks2,nodev,nosuid,uid=1000,gid=1000" "/dev/sda3" "/media/cyan/F428D28228D24372"' exited with non-zero exit status 14: The disk contains an unclean file system (0, 0).
Metadata kept in Windows cache, refused to mount.
Failed to mount '/dev/sda3': Operation not permitted
The NTFS partition is in an unsafe state. Please resume and shutdown
Windows fully (no hibernation or fast restarting), or mount the volume
read-only with the 'ro' mount option.

Please help me to retrieve my files. I have valuable information which I don't want to lose. 'c' 'D' and 'E' are partition of internal drive not external

i have no dual boot i am left with only one 'OS' that is ubuntu in 'C' drive.

cyan
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1 Answers1

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Update: #1

If you don't have Windows installed any more, and drive D: and E: are external drives, either connect those drives to another working Windows system and run the last two chkdsk commands shown in my answer, or, boot to a Windows install/repair disc and run chkdsk from there.

Update #2:

Go ahead and use the ntfsfix command on your E: drive, like so...

sudo ntfsfix /dev/sda3

If the NTFS drives are mounting as read-only, or not mounting at all, it's probably because Ubuntu thinks their filesystems are unclean, probably due to hibernation, or a damaged file system. Do this...

in Windows...

  • boot into Windows
  • open the Power control panel
  • choose change what the power buttons do
  • choose change options that are unavailable
  • uncheck fast startup
  • close the Power control panel
  • open an administrative command prompt window
  • type powercfg /h off
  • type chkdsk /f c:
  • approve to run chkdsk at next reboot
  • type chkdsk /f d:
  • type chkdsk /f e:
  • reboot into Windows to let chkdsk run on drive C:
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heynnema
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