Problem
I try to use my Blackmagic Design Intensity Shuttle on a Zotac ZBOX running Ubuntu. It seems, that the system recognizes the device on an USB 3 port, but the software doesn’t.
When I list the usb ports, the system recognizes the capture card
$ lsusb
Bus 002 Device 003: ID 1edb:bd3b Blackmagic design Intensity Shuttle
Bus 002 Device 002: ID 2109:0812
Bus 002 Device 002: ID 1d6b:0003 Linux Foundation 3.0 root hub
But when I start the supplied software Desktop Video Utility, I get the error message:
No Desktop Video Device Detected. Please check that your product is connected via Thunderbolt, USB3 or PCIe and is powered on.
or Media Express:
Blackmagic hardware could not be found in your system. Please check the installation.
Disclaimer
So, I don’t really know what to do now. I have to confess, that my knowledge about Ubuntu is very limited.
But at least I tried the whole process with several versions of the software supplied by the manufacturer. After that I tried to learn how to reset the USB ports and found a Skript written in C, which seems to work fine (at least it doesn’t break anything) but without the wanted result.
So, every advise is welcome!
Setup
Hardware
Computer
Zotac ZBOX CI320 nano Intel N2930 (quad core, 1.83 GHz, up to 2.16 GHz) 4 GB memory
Capture Card
Blackmagic Design Intensity Shuttle USB 3.0 (external)
Software
Operation System
Ubuntu 14.04.3 LTS
Drivers and supplied Applications
Desktop Video Utility by Blackmagic Design tried Versions 10.4, 10.4.3 and 10.5
