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I am unable to access my WD external hard drive just after using 2/3 times. it's not working in both Ubuntu 14.04 LTS and Windows. It's showing the following message. Please help me to access my hard drive. It contains very very important files so I can't format it.

Unable to mount My Passport
Error mounting system-managed device /dev/sdc1: Command-line `mount "/mnt/usb-WD_My_Passport_0810_57584D3145413443585A3144-0:0-part1"' exited with non-zero exit status 14: Incomplete multi-sector transfer: magic: 0x58444e49  size: 4096  usa_ofs: 40  usa_count: 2  data: 5046  usn: 5045: Input/output error
Metadata kept in Windows cache, refused to mount.
Failed to mount '/dev/sdc1': Operation not permitted
The NTFS partition is in an unsafe state. Please resume and shutdown
Windows fully (no hibernation or fast restarting), or mount the volume
read-only with the 'ro' mount option.

Windows message:

The file or directory are corrupted and unreadable.

Byte Commander
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Amena Islam
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1 Answers1

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try to fix it from commandline with

sudo ntfsfix /dev/sdc1

unless your windows is hibernated: in this case, as Rinzwind suggested you, boot in Windows and shut down properly.

Cheers,

Silvia

Silvia
  • 538