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We are a small company and we have a help desk service to support our clients. We want to use Skype to provide voice live support. This is the easy part. What we need also, is to be able to record some of the conversations for training purposes.

What is the best way to implement such solution? We have a low budget, so we are looking for something very cheap or even free.

Ideally we would like to have something running in the background on our Ubuntu 10.10 desktops, and in someway detects the beginning of the conversation, starts the recording automatically, stops when the conversation is finished.

Braiam
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albert green
  • 635

2 Answers2

10

You can use Skype Call Recorder. It can

  • Record calls to MP3, Ogg Vorbis or WAV files
  • Automatic and manual recording
  • Configure automatic recording on per-caller basis
  • Split stereo recording

and it's free.

You can install it by adding the ppa:

sudo add-apt-repository ppa:dajhorn/skype-call-recorder
sudo apt-get update && sudo apt-get install skype-call-recorder

(Update 14.08.2015: The ppa does not seem to work any longer. Go to http://atdot.ch/scr/download/ download the appropriate .deb and install it with gdebi skype-call-recorder-ubuntu_0.10_i386.deb)

Now you can open the program from a Accessories folder and should appear in your system tray. From here, you can open Skype and the call recorder will interact with it while it's running. You'll be able to choose your settings from the menu and set up recording. Here are some FAQs from the website.

Weidenrinde
  • 143
  • 6
Kris Harper
  • 13,705
2

Just use this package

enter image description here

Select these two checkboxes and select User defined audio source from drop-down.

Daniyal Javani
  • 1,617