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I know very little about Linux/Ubuntu, but have intermediate experience with Apple & Microsoft OS.

A lady friend has asked me to assist her with a severe problem on her Linux 64Bit Platform.

We don't live in the same city. Therefore I have been using TeamViewer Remote access, to try and help troubleshoot for solutions.

She is unable to enter data into any address/search bars, due to a stream of equal signs like this preventing her from doing so;

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Also unable to update FireFox. She was able to download the latest version of FireFox, from a link that I emailed her, but we are unable to execute the file.

Also unable to update Ubuntu 14.04, from Ubuntu 13.04. She was able to download Ubuntu 14.04, from a link that I emailed her. But we are unable to execute the file.

Luis Alvarado
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Doot777
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Upgrading an operating system that is in bad condition can take all day.

If your operating system has become degraded to a certain extent, it starts to become a good idea to backup your data on that computer and do a clean install. A clean install only takes a half hour to do, and it will save you from doing a lot of mucking about. Run the Ubuntu live DVD before you install anything to check if your problem with the stream of equal signs in address bars is hardware or software based.

karel
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