15

Trying to install from CD desktop image and getting:

ata8.00: exception Emask 0x52 Sact 0x0 SErr 0xffffffff action 0xe frozen
ata8: SError: { blah blah }
ata8.00: failed command: IDENTIFY PACKET DEVICE
ata8.00: cmd blah blah
         res blah blah (ATA bus error)
ata8.00: status: { DRDY }
ata8: hard resetting link

My hardware: ASUS p8z77-v PRO with Samsung 830 256MB SSD

Please help!

Braiam
  • 69,112
Brian Spisak
  • 243

2 Answers2

15

I just built a new computer and bumped into the same issue - and found an answer to it.

Most people seem to have symptoms of slow boot-up times, but I could not boot 90% of the times. When the system did boot, it seemed to work. If you do manage to boot, you should be able to trigger the problem with command: /lib/udev/ata_id --export /dev/sr0. Beware, if that truly is the problem, your system will freeze.

The command will send an ATAPI command to the optical drive. The problem is, the SATA controller (ASM1061 in your case) does not support these ATAPI commands, resulting in a frozen system.

There are two solutions to the issue:

  1. Copy the file /lib/udev/rules.d/60-persistent-storage.rules to /etc/udev/rules.d/60-persistent-storage.rules so that edits are not overwritten from updates. Remove the warning message at the top about not editing the file. Find the line containing word "ATAPI". Comment out the next line. This way, udev will not touch ATAPI. Save and run the command update-initramfs -u to finalize the changes.

  2. Change the SATA port for the optical drive. I used this method, as booting any Linux other than one with the modified udev rule results in freeze otherwise.

In my case, the motherboard is ASRock Z77 Extreme4 with the same ASMedia ASM1061 chip for two SATA3 ports. I had a DVD drive in one of them and got the error. Switched the DVD drive to a SATA port handled by the Z77 chip and everything works.

sjohnson.pi
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Olli Helin
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0

In my case I had to unplug my DVD ROM drive as it was in one of the SATA ports that was apparently causing the problem. But never the less works in Windows...

It may have also helped setting nouveau.modeset=0 at the end of the linux line in the pre boot settings as well as I had also been getting errors related to that. To do that you press "e" at the Grub menu to make this edit and press "F10" to apply and boot.

Jonathan
  • 656