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I have installed Ubuntu 24.04.1 LTS on my new laptop (Lenovo Thinkpad). I noticed that Thunderbird is not available in the existing applications list (which was quite strange, as previously Thunderbird was always in the list of default installed apps).

So I opened the App Center and installed the Thunderbird. Installation was finished successfully, however once I am trying to open the Thunderbird - it shows loading indicator on the Thunderbird icon in the left menu panel, but nothing is opened.

When I am doing a right click on the Thunderbird icon, and choosing "All Windows" - in the popup it shows that the page for setting up an account is opened - but when I click on the popup in order to open that page - again nothing is opened.

So I am not sure what is the issue with it, and that is Quite Strange that in the LTS version such an issue exist with the main email client that is used in the Ubuntu.

Anyone knows what is going on, and is there any way to fix it??

Harut Sargsyan
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2 Answers2

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I had the exact same symptoms, could even right-click on dash icon and compose new message, but the main window was missing.

I'm using a laptop with no additional screens connected. I found an 'Unknown 24"' display in Ubuntu settings > Displays which was active. Once I turned it off, the Thunderbird main window was moved onto the "main display".

I still have no idea where the 'Unknown 24"' display came from.

Hope this helps someone.

Eugene Pinder
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I had exactly the same problem. In my case I installed 24.04, selected the "default installation" (not including all apps), I upgraded my BIOS and I encountered the problem. I had all kind of other problems as well, apps crashing randomly, unable to open "browse files on system" dialogs etc.

Then I reinstalled 24.04, selected the "extended installation" (including all apps, including Thunderbird) and didn't have any problems anymore.

Daan
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