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I did not success in installing Kubuntu 23.04 from live USB to HP x2 210 G2 which has 4 Intel Atom CPUs .

After selecting "Try or install Kubuntu" the install is stuck.

The last four lines in live session boot before stop:

[34.824672] atomisp-isp2 atomisp: Error - 2 while requesting firmware shisp_2401a0_v21.bin
[34.881487] atomisp-isp2 0000:00:03.0: IUNIT power-off timeout.
[43.884325] atomisp-isp2 0000:00:03:0: Failed to switch off ISP
[56.173277] watchdog: BUG: Soft lockup - CPU#1 stuck for 23s [systemd-udevd:1227]

Blacklisting atomisp modules in Live session grub did not solve the issue.

The same goes for updating 22.10 with Ubuntu Update-installer.

H2onvety
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2 Answers2

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UPDATE October 28th 2023

(K)Ubuntu 23.10 can now be installed - it comes with Kernel 6.5.0-10.

The web-camera works also.

[(K)Ubuntu 23.04 can not be installed.]

UPDATE October 14th.

This bug has been fixed in kernel 6.5.0-5.5.

UPDATE May 1st.

Solution found.

A fix in Ubuntu kernel is under work. Atomisp modules will be disabled in kernel.

I will try to inform here when the kernel is updated - or you can follow the progress in report.

You can still mark in the report if this issue affects you.

Intel Atom owners:

Don't file reports of web-camera not working.

It won't be working until atomisp is ready. Instead follow news of atomisp development.

Meanwhile, as a temporary solution, here is how to boot with kernel 6.2 (thanks @mchid):

Before update from 22.10 download firmware shisp_2401a0_v21.bin , copy it to /lib/firmware and you will be able to boot.

The same goes if you have 23.04 or any other linux running with previous kernel.

Original solution in: Anyone else having an issue with Atom after 23.04 upgrade?

Additional information

The Kernel 6.2 misses shisp_2401a0_v21.bin and possibly more atomisp related drivers - This / these drivers were already missing in kernel 5.19, but then they "only" caused kernel panic. Now this issue has escalated to a point where the OS does not boot at all.

The newest Ubuntu Kernel 6.3.0 still has this issue.

This issue is not limited to Ubuntu and Kubuntu - but concerns all Linux distributions in computers with Intel Atom CPU with kernel 6.2 or higher:

This issue has been reported in Ubuntu bugtracking system for Ubuntu 23.04 Beta. It has also been reported by Arch Linux and Manjaro Linux users.

What then is this "atomisp" which causes all this trouble? - It is a Web-camera module intended for Intel Atom CPU computers.

H2onvety
  • 332
2

The following instructions will blacklist the atomisp modules.

When you boot the USB live session:

If you see a GRUB screen

  • press e to edit
  • navigate to the line that says quiet splash
  • add atomisp.blacklist=1 on the same line, before quiet splash
  • press CTRL+x or F10 to boot

If you do not see a GRUB screen

(I haven't tested this but I'm pretty sure these instructions are mostly correct. Unlike these similar instructions, we just need to add a custom entry using "expert mode" instead of nomodeset)

  • press F6 and then select expert mode
  • manually enter atomisp.blacklist=1
  • then press ESC (?)
  • select "try ubuntu without installing"
  • if it works fine, then proceed with the installation from there

After installation:

If you cannot boot up after installation, then follow the if you see a GRUB screen instructions above.

  • after you boot up, run the following command:
sudo nano /etc/default/grub
  • navigate to the line that says quiet splash
  • add atomisp.blacklist=1 before quiet splash
  • press CTRL+o to save your changes
  • press CTRL+x to exit nano
  • run the following command to apply the changes
sudo update-grub

Please post any future errors.

mchid
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