If you are using an Asus, IBM, Lenovo, Panasonic, Sony, or Toshiba laptop run the following commands to possibly add proper ACPI support.
You will need to be connected to the internet so use an Ethernet connection if WIFI is not available.
First, install the acpi-support package:
sudo apt update
sudo apt install acpi-support
Next, enable ACPI and update grub:
sudo sed -i 's/acpi=off //g' /etc/default/grub
sudo update-grub
Finally, save any unsaved files and then reboot:
sudo reboot
If your problem is fixed, you are done. If not, you can follow the instructions to disable ACPI.
If ACPI is causing a problem, you can edit your command line kernel parameters in your /etc/default/grub file to disable ACPI1.
First, run the following command to automatically edit your grub configuration file.
sed -i 's/quiet splash/acpi=off &/' /etc/default/grub
Then, run the following command to update grub.
sudo update-grub
Finally, reboot.
1) note: If you disable ACPI on a laptop, check to make sure the fan is working properly. If you encounter any hardware issues, you can follow the instructions to re-enable ACPI.
What this does is it edits the 11th line in your /etc/default/grub file from this:
GRUB_CMDLINE_LINUX_DEFAULT="quiet splash"
to this:
GRUB_CMDLINE_LINUX_DEFAULT="acpi=off quiet splash"
to disable the linux kernel ACPI option.
This should fix the problem if ACPI is incompatible.
I found the answer to a similar issue here on unix.stackexchange.com.
If disabling ACPI causes issues, you can re-enable ACPI by running the following commands.
sed -i 's/acpi=off //' /etc/default/grub
sudo update-grub
Save any unsaved files and then reboot and apply the changes:
sudo reboot