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I bought a very recent laptop https://support.hp.com/us-en/product/omen-by-hp-17-cb0000-laptop-pc/26122176/document/c06411586 .

It has Nvidia RTX 2080 video card, and a WiFi adapter that requires kernel v5.1 at least, so it is reasonable I cannot install Ubuntu 18.04.3 which has v5.0 kernel version.

But I cannot even install Ubuntu 19.10 which comes with Nvidia drivers on the ISO (if I understood correctly), and has v5.3 kernel. I tried several options in the GRUB settings that are suggested here on AskUbuntu but none managed to solve the problem.

How can I report this to the Ubuntu team, so it gets fixed in 18.04.4 or at least in 20.04? (notice I cannot use the install form from Ubuntu, because I cannot install it at all)

croraf
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4 Answers4

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To summarize the great comments above, the next actions to do are the following:

  • try daily builds of 19.10 and 20.04 (I won't try 18.04 daily because it still has too old kernel version)

  • if the problem persists I'll fill bug manually as described in https://help.ubuntu.com/community/ReportingBugs, section "Filing bugs manually at Launchpad.net" and try some other distribution

EDIT: I'm currently able to work on the laptop (with some issues though, like microphone not working etc.) Check my (workaround) solution here: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1852636

croraf
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on a similar laptop for installation from USB had to grab.cfg write acpi=off in linux line before root=...

Сергей Серов
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No solution here but I have the same issue with the OMEN 17-cb0221ng. I have the RXT 2070. I installed a 2nd solid state drive to install Ubuntu. I made a boot USB using the latest version of Rufus as the tutorial suggests.

  • 18.04 hangs during driver unpacking with graphical wingdings at the bottom 25% of the screen. I assume it's an issue with the default Nvidia drivers Ubuntu is trying to install but I'm not savvy enough to forbid the default drivers and install the Nvidia suggested drivers...

  • 19.10 with save mode drivers provides a list of errors. So many. I'm not sure where the install login file is if one is even saved at that early stage.

  • 20.04 - Black screens with ACPI error.

    ucsi_ccg 0-0008: failed to reset PPMI

    20.04 - Black screen with ACPI error

So, again, no solutions here.

karel
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McPhil
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I could make dual boot environment of Ubuntu18.04 and Windows10 on OMEN HP 17-cb0004TX.
1. Secure boot -> false, legacy boot -> true in BIOS
2. Boot from USB and press “e” to edit option (add ACPI=off)
3. Install Ubuntu and find error message about “grub-Eli-amd64-signed”.
4. Connect network and launch “software & updates” and check “community-maintained free and...”
5. $sudo add-apt-repository -y ppa:yannubuntu/boot-repair
6. $sudo apt install -y boot-repair
7. Launch boot-repair and click “Recommended repair”, and find error message “An error occurred during the repair.” But, its OK.
8. Reboot and maybe it will boot Windows10 without seeing Grub.
9. Launch command prompt as administrator and type “bcdedit /set {bootmgr} path ¥EFI¥Ubuntu¥shimx64.efi”
10. Reboot
11. You can see grub selector.
12. Push “e” and add “ACPI=off” and push F10.
Enjoy! Dual boot environment!!

Tomohito Takubo
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