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Problem:

I installed Ubuntu on my laptop computer. It was working just fine for several weeks. Recently – seemingly out of nowhere – I had this weird and frustrating problem that the device would not boot; just stuck in a loop, saying:

System BootOrder not found.  Initializing defaults.
Creating boot entry "Boot0001" with label "ubuntu" for file "\EFI\ubuntu\shimx64.efi"

Reset System

Edit: I can’t even access GRUB at that point.

Solution:

I tried doing a clean reinstallation of Ubuntu several times. At last I found out by trial and error that a specific update is causing the problem.

If I install Boot loader to chain-load signed boot loaders under Secure Boot (version 13-0ubuntu2) from the software updater and restart, I cannot boot up again.

(see screenshot)

So I guess just skipping this update would be a workaround …

Edit: The same thing happens if I install Secure Boot chain-loading bootloader (Microsoft-signed binary) (the second update visible on the screenshot) or if I install both of them.

Question:

Is this a critical bug? Please help my reporting. My technical knowledge about bootloaders and such is very limited. Do you know which package is causing the problem?

It could also just be a problem with my installation method (see below). But even that would be weird because it used to work before the update.

Clarification: I am not looking for information on how to report a bug. I’d like to gather information for writing into a bug report. More specifically:

  • Is this an error on my side (hardware, firmware, …)?
  • Is this a new or known bug in Ubuntu?
  • If so, how do I know which package is causing the problem?

My device/setup:

I installed Ubuntu in UEFI mode and then switched my BIOS to legacy. It may sound weird but that’s the only way I got it to work.

  • Model: Acer TravelMate B117
  • BIOS: InsydeH20 Setup Utility v1.11
  • OS: Ubuntu only. No Microsoft, no custom GRUB configuration.
Lilalas
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1 Answers1

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​Turns out this was caused by the BIOS/UEFI firmware. After updating the firmware to version v1.15, I was able to install Ubuntu in UEFI mode. (BIOS/Legacy mode still don’t work for some reason.) I had to mark the bootloader files as trusted like @oldfred suggested.

Now everything works just fine. After installing all Ubuntu updates, the OS still boots!

If you have an Acer, you can download the latest firmware from the Acer support website. Unfortunately Acer does not support Linux, so you need Windows to flash the system.

Lilalas
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