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What is the process for integrating sentiment analysis in a CRM? What I am searching for is a system which analyzes the customer comments or reviews using the CRM and finds out the customer sentiment on the services provided by the system or company or a product.

I have done a sentiment analyzer which takes text and shows the sentiment of the text. Now I want to integrate the above-mentioned sentiment analyzer to a CRM, how can I do that?

SRJ577
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I got one paper (M. R. Yaakub “Integration of Opinion Mining into Customer Analysis Model“) on the integration of opinion mining in CRM, which helps to get an idea about the process involved.

cottontail
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SRJ577
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