IT Service and Support/Troubleshooting

< IT Service and Support

This lesson introduces Troubleshooting. Activities include .

Objectives and Skills

Objectives and skills for Troubleshooting certification include::

Readings

  1. Wikipedia: Troubleshooting
  2. Wikipedia: Problem solving
  3. Wikipedia: RPR problem diagnosis

Multimedia

Activities

  1. Use the Discuss page to post comments and questions regarding this lesson.
  2. Review the lesson summary, key terms, review questions and flashcards below.

Lesson Summary

Key Terms

Review Questions

Click on a question to see the answer.

Flashcards

References

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