IT Service and Support/Customer Management

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This lesson introduces Customer Management. Activities include .

Objectives and Skills

Objectives and skills for Customer Management certification include::

Readings

  1. Wikipedia: Customer experience

Multimedia

Activities

  1. Use the Discuss page to post comments and questions regarding this lesson.
  2. Review the lesson summary, key terms, review questions and flashcards below.

Lesson Summary

Key Terms

Review Questions

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Flashcards

References

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