| Term | Page
|
|---|
| Outcome
| Service Management/Service definitions
|
| Service
| Service Management/Service definitions
|
| IT service
| Service Management/Service definitions
|
| Service types
| Service Management/Service definitions
|
| External customer facing service
| Service Management/Service definitions
|
| Internal customer-facing service
| Service Management/Service definitions
|
| Supporting service
| Service Management/Service definitions
|
| Service classification
| Service Management/Service definitions
|
| Core service
| Service Management/Service definitions
|
| Enabling service
| Service Management/Service definitions
|
| Enhancing service
| Service Management/Service definitions
|
| Service package
| Service Management/Service definitions
|
| Service value
| Service Management/Service definitions
|
| Value
| Service Management/Service definitions
|
| Utility
| Service Management/Service definitions
|
| Warranty
| Service Management/Service definitions
|
| Service assets
| Service Management/Service definitions
|
| Assets
| Service Management/Service definitions
|
| Resource
| Service Management/Service definitions
|
| Capability
| Service Management/Service definitions
|
| Service Management
| Service Management/Service definitions
|
| Best practice
| Service Management/Service definitions |
| Business process
| Service Management/Service composition
|
| Service design package
| Service Management/Service composition
|
| Business case
| Service Management/Service composition
|
| Service level agreement
| Service Management/Service composition
|
| Service level requirement
| Service Management/Service composition
|
| Infrastructure
| Service Management/Service composition
|
| Environment
| Service Management/Service composition
|
| Data
| Service Management/Service composition
|
| Application
| Service Management/Service composition
|
| Integration
| Service Management/Service composition
|
| Operational level agreement
| Service Management/Service composition
|
| IT process
| Service Management/Service composition
|
| Stakeholder
| Service Management/Stakeholders
|
| Service provider
| Service Management/Stakeholders
|
| Service provider types
| Service Management/Stakeholders
|
| Type I service provider
| Service Management/Stakeholders
|
| Type II service provider
| Service Management/Stakeholders
|
| Type III service provider
| Service Management/Stakeholders
|
| Customer
| Service Management/Stakeholders
|
| Internal customer
| Service Management/Stakeholders
|
| External customer
| Service Management/Stakeholders
|
| User
| Service Management/Stakeholders
|
| Supplier
| Service Management/Stakeholders
|
| Process
| Service Management/Processes functions and roles
|
| Procedure
| Service Management/Processes functions and roles
|
| Work Instruction
| Service Management/Processes functions and roles
|
| Function
| Service Management/Processes functions and roles
|
| Role
| Service Management/Processes functions and roles
|
| RACI
| Service Management/Processes functions and roles
|
| Service owner
| Service Management/Processes functions and roles
|
| Process owner
| Service Management/Processes functions and roles
|
| Process manager
| Service Management/Processes functions and roles |
