Computer Support/Objectives/Mobile Devices

< Computer Support < Objectives

1.1 Given a scenario, install and configure laptop hardware and components.

  • Hardware/device replacement
    • Battery
    • Keyboard/keys
    • Random-access memory (RAM)
    • Hard disk drive (HDD)/solid state drive (SSD) migration
    • HDD/SSD replacement
    • Wireless cards
  • Physical privacy and security components
    • Biometrics
    • Near-field scanner features

1.2 Compare and contrast the display components of mobile devices.

  • Types
    • Liquid crystal display (LCD)
      • In-plane switching (IPS)
      • Twisted nematic (TN)
      • Vertical alignment (VA)
    • Organic light-emitting diode (OLED)
  • Mobile display components
  • WiFi antenna connector/placement
  • Camera/webcam
  • Microphone
  • Touch screen/digitizer
  • Inverter

1.3 Given a scenario, set up and configure accessories and ports of mobile devices.

  • Connection methods
    • Universal Serial Bus (USB)/USB-C/microUSB/miniUSB
    • Lightning
    • Serial interfaces
    • Near-field communication (NFC)
    • Bluetooth
    • Hotspot
  • Accessories
    • Touch pens
    • Headsets
    • Speakers
    • Webcam
  • Docking station
  • Port replicator
  • Trackpad/drawing pad

1.4 Given a scenario, configure basic mobile-device network connectivity and application support.

  • Wireless/cellular data network (enable/disable)
    • 2G/3G/4G/5G
    • Hotspot
    • Global System for Mobile Communications (GSM) vs. code-division multiple access (CDMA)
    • Preferred Roaming List (PRL) updates
  • Bluetooth
    • Enable Bluetooth
    • Enable pairing
    • Find a device for pairing
    • Enter the appropriate PIN code
    • Test connectivity
  • Location services
    • Global Positioning System (GPS) services
    • Cellular location services
  • Mobile device management (MDM)/mobile application management (MAM)
    • Corporate email configuration
    • Two-factor authentication
    • Corporate applications
  • Mobile device synchronization
    • Account setup
      • Microsoft 365
      • Google Workspace
      • iCloud
    • Data to synchronize
      • Mail
      • Photos
      • Calendar
      • Contacts
      • Recognizing data caps

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