Aircraft Appearance and Provisioning

Services related to aircraft cleanliness and passenger comfort:

• Cabin Cleaning - Cleaning Seats, Galleys, and Lavatories. Resetting the cabin (Folding seatbelts, uniform seat and window shade position) to appear untouched.
• Lavatory Service - Exterior service of lavatory by draining and filling of waste tanks.
• Provisioning - Replacing literature, blankets, pillows, and consumable supplies.
• Security Search - Searching aircraft for prohibited items as required by airline policy or regulatory requirement.
• Water Service - Exterior service of aircraft water system by filling tank with potable water for use inflight.

Catering

Catering includes the unloading of unused food and drink from the aircraft, and the loading of fresh food and drink for passengers and crew. In flight airline meals are delivered at the seats in airline service trolleys. Empty or trash-filled trolley from the previous flight are replaced with fresh ones. Meals are prepared mostly on the ground in order to minimize the amount of preparation (apart from chilling or reheating) required in flight.

While some airlines provide their own catering, others have either owned catering companies in the past and divested themselves of the companies, or have outsourced their catering to third-party companies. Airline catering sources include the following companies:

• Airline Services & Logistics PLC(EPZE)
• Atlas Catering (Royal Air Maroc)
• Cara Operations
• Cathay Pacific Catering Services (Cathay Pacific)
• DHL Supply Chain
• Gate Gourmet
• KLM Catering Services (KLM)
• LSG Sky Chefs
• Sky Cafe’
• Q Catering (Qantas)
• SATS Food
• Servair
• Thai Catering Services (Thai Airways)

Ramp service

Luggage being unloaded from a Northwest Airlines Boeing 757-200 at Amsterdam Airport Schiphol

A British Airways aircraft being refueled

KLM Pushback tractor and a ground power unit

Lavatory drainage

This includes services on the ramp or apron, such as:

• Guiding the aircraft into and out of the parking position (by way of aircraft marshalling),
• Towing with pushback tractors
• Pre-Conditioned Air and Heating
• Airstart units (for starting engines)
• Luggage handling, usually by means of beltloaders and baggage carts
• Gate checked luggage, often handled on the tarmac as passengers disembark
• Air cargo handling, usually by means of cargo dollies and cargo loaders.
• Ground power (so that engines need not be running to provide aircraft power on the ground)
• Passenger stairs (used instead of an aerobridge or airstairs, some budget airlines use both to improve turnaround speed)
• PIGS (Passenger Integrated Guidance System), a retractable barrier, is used to ensure passengers do not walk underneath the wings^[5]
• Wheelchair lifts, if required
• Deicing

Passenger service

Business jet cleaning

This includes services inside the airport terminal such as:

• Providing check-in counter services for the passengers departing on the customer airlines.
• Providing gate arrival and departure services. The agents are required to meet a flight on arrival as well as provide departure services including boarding passengers and closing the flight.
• Staffing the transfer counters, customer service counters and airline lounges.

Field operation service

This service dispatches the aircraft, maintains communication with the rest of the airline operation at the airport and with Air Traffic Control.

Asia

The Caribbean

Europe

Middle East

• ASE – Egypt Member ASE Group
• ASE – UAE Member Of ASE Group
• SE – Morocco Member Of ASE Group
• New Star Aviation Services
• dnata (Also active in other countries)
• Egypt Air Ground Services
• Saudi Private Aviation-SPA
• Saudia Cargo
• Saudia Ground Services-SGS
• HAVAS Ground Handling Co.
• Oman Air
• Shaheen Airport Services
• Royal Airport Services
• Gerry's dnata
• Airways Flight Support Services
• BAS (Bahrain Airport Services)
• QAS (Qatar Aviation Services)
• El Al
• Laufer GHI
• QAS (Quality Airport Services)
• Aerohandling

North and Central America

South America

Oceania